DigiFlix

Refund & Cancellation Policy

Last updated: 1 November 2026.

This policy explains when money paid on DigiFlix is refunded. All refunds go back to your DigiFlix wallet first; wallet money can be used for any DigiFlix payment.

Safest Deal

• The buyer pays only the escrow fee to start the deal.
• If the buyer cancels within the refund window shown in the deal (24 hours after paying the fee unless the deal says otherwise), the escrow fee is refunded to the buyer's wallet.
• After that window, or once the channel is secured by DigiFlix escrow, the escrow fee is not refunded.
• If the seller cancels or fails to transfer the channel, the buyer's escrow fee is refunded in full.

Fastest Deal

• The channel price and escrow fee are paid together and held by DigiFlix escrow.
• A Fastest Deal cannot be cancelled by the buyer once paid. If the seller does not transfer the channel, or DigiFlix cancels the deal, the full amount is refunded to the buyer's wallet.

Disputes

Either side can tap “Raise dispute” in the deal. The DigiFlix escrow team reviews the chat and the transfer proof and decides whether the money goes to the seller or back to the buyer.

Wallet top-ups (Add Funds)

• Money added to the wallet can be used for deals, escrow fees, Pin / Boost and the Reseller Badge. Added funds cannot be withdrawn; sale earnings can.
• A QR payment made after its QR has expired is not added automatically. Contact support with your UTR and we will check it.

Paid services

Pin Listing, Boost and the Reseller Badge start immediately and are not refundable once active.

How long refunds take

Wallet refunds are instant once approved. If a refund has to be paid out to your bank / UPI, it is sent within 5–7 working days.

Questions

Open Support on DigiFlix or email support@digiflix.co.in.

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